Terms & Conditions

Terms & Conditions – Alex Menopause Wellness

These Terms & Conditions set out how I provide my menopause coaching services.

1. Services
Alex Menopause Wellness provides online menopause coaching and wellbeing support. Coaching is not medical care, therapy or a substitute for advice from your GP or other health professional.

2. Bookings & Payments
Sessions must be booked in advance and paid for at the time of booking, unless we agree otherwise in writing.

3. Cancellations & Refunds
Please see my Refund Policy for full details. In summary, sessions are non-refundable once delivered. Late cancellations and no-shows are usually charged in full.

4. Your responsibilities
You agree to:
- Give accurate information about your health and medications
- Consult your GP or specialist before making changes to treatment, medication, or major lifestyle changes
- Seek urgent medical help if you experience worrying symptoms

5. No medical or emergency service
I do not diagnose, prescribe or handle emergencies. If you have a medical concern, contact your GP, NHS 111, or emergency services.

6. Confidentiality & privacy
I treat your information as confidential and handle it in line with my Privacy Policy.

7. Online sessions & technology
You are responsible for having a suitable internet connection and private space for sessions. If we lose connection, I will try to reconnect or rearrange where needed.

8. Limitation of liability
I will provide my services with reasonable care and skill. I am not liable for any decisions you make based on our sessions. You remain responsible for your own health and wellbeing.

9. Changes to these terms
I may update these Terms & Conditions from time to time. The latest version will always be on this page.

Last updated: 24 May 2026